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Applying for a NYCHA Rent Hardship Is Easier Than Ever

Dear Residents,

NYCHA?has?simplified?its??to make it easier?than ever?for you to reduce your rent during the COVID-19 crisis.

Who Can Apply for Rent Hardship?

If your?hours have been cut?at work, or if you?have lost your job,?please?fill out an?Interim Recertification?application?immediately.?

As a?public?housing?resident, your rent will always be 30 percent of your household income.

If you have no income at this time, your rent will be ZERO.

There is NO waiting period to report loss of income to NYCHA.?Please do not delay.

The standard two-month waiting period?normally?required to apply for an Interim Recertification has been suspended.

What?You?Need to Apply for Rent Hardship

Until further notice, NYCHA?residents may?SELF-CERTIFY?their?income loss.

This means?that?supporting documents?such as pay stubs,?a?letter from?your?employer,?and/or?verification of unemployment benefits, which are usually required to submit the Interim Recertification, are not required at this time.

We will?still?accept these documents if you have them. We will also accept a handwritten letter from your employer and/or emails, as well as a telephone call from your previous or current supervisor, as verification of your loss of income. However, if none of these items are available at this time, you may?provide them to NYCHA at a later date.

With or without these documents, you can?SELF-CERTIFY?your loss of income,?submit your application,?and?receive a reduction in your rent.

How to Apply for Rent Hardship

For your convenience, there are?THREE different ways?you?may apply for an?Interim Recertification:

• Visit NYCHA¡¯s Self-Service Portal at?

• Call NYCHA¡¯s Customer Contact Center (CCC) at 718-707-7771 (option 5)

• Contact your Property Management Office to request a paper application, which will be mailed to you

? ? ?1. NYCHA Self–Service Portal

Using the NYCHA Self-Service Portal is the quickest and easiest method to apply for rent hardship.

We simplified the?online form. Now?there are?only?6 steps?to reduce your rent.?Refer to??that shows you the step-by-step process.

Step 1:?Go to?

Step 2:?Identify the person in the household who has lost income.

Step?3:?Provide the dates of employment for the job where income was reduced or lost; previous??salary;?and current salary, if income has been reduced.

Step?4: Provide the type of income that has been lost or reduced.

Step?5:?Photograph?and upload documents (if available).

Step?6:?SELF-CERTIFY?and submit.

This online application uses Google?Translate?to access the application in?over 100?languages.

Learn more about the Self-Service process (English) and (Spanish).

? ? ?2. Call the Customer Contact Center (CCC)?at?718-707-7771?(Option 5)

Residents can now call the CCC at?718-707-7771?(option 5)?to?complete the Interim Recertification application over the phone.?A?NYCHA customer service representative will?guide?you?through?a brief set of questions;?you can?SELF–CERTIFY?your?income loss and submit the Interim Recertification application over the phone.

Residents who require translation services will be simultaneously connected with the?Language Helpline,?which?will assist throughout the process.

? ? ?3. Contact?Your?Property Management Office

Residents?may?also?call?their??to request a paper?Interim Recertification?application.

You may provide supporting documents with your paper application or take a picture/upload/scan any documents and email them to your Property Management Office.

Once you have completed and submitted the application, you will be contacted by your Property Management Office to?SELF-CERTIFY.

For your convenience, we have?translated?the?application?into?.

You may use the translated application to review the questions in the language of your choice, but you must complete and submit the English application.

When Will the Rent Reduction Go?into Effect??

Your?rent?will?be adjusted for the month following the submission of?the application.?Any rent?adjustment that does?not?take place?immediately?will be retroactive to the first of the month after you?initiate the Interim Recertification request.

If you do not see a change in?your?rent?immediately,?NYCHA will accept partial rent payments?until the application is?processed.?

Thank you for your partnership as we navigate these challenging times?together.

Sincerely,

Greg Russ
Chair & Chief Executive Officer

Vito?Mustaciuolo
General Manager

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