ÃÛÌÒÊÓƵ

As part of the Authority’s customer service improvement efforts, ÃÛÌÒÊÓƵ will now receive the following automatic notifications when their skilled trades tickets are scheduled. Skilled trades are workers who perform specialized repairs, such as painters, plasterers, carpenters, plumbers, and electricians. 

Notifications via email when skilled trades tickets are:  

• ³§³¦³ó±ð»å³Ü±ô±ð»å &²Ô²ú²õ±è;

• ¸é±ð²õ³¦³ó±ð»å³Ü±ô±ð»å &²Ô²ú²õ±è;

• Coming up within two weeks (i.e., a reminder email)  

Notifications via mail when skilled trades tickets are:  

• ³§³¦³ó±ð»å³Ü±ô±ð»å &²Ô²ú²õ±è;

• Coming up within two weeks (i.e., a reminder notice)  

In addition, residents will receive robocall reminders two business days before their scheduled skilled trades appointments with detailed information about the appointment, including the location of the repair and type of work to be performed. 

Does NYCHA have current contact information for you? To ensure you’re receiving the latest information about your work tickets, update your contact information in the or the app or , or call the Customer Contact Center at 718-707-7771. 

As always, you can check the status of your tickets at any time using the MyNYCHA app or website. 

If you’d like to learn more about NYCHA’s repairs process and notifications, check out the webpage for detailed FAQs, including what qualifies as a skilled trades ticket. 

You can also watch the video below to learn more about NYCHA’s apartment repairs process, including how to request a repair for your apartment or check the status of repair requests.